Last Updated: July 15, 2026
At Better With Age, customer satisfaction is our priority. We want you to love your purchase and have a smooth shopping experience. If you are not completely satisfied with your order, our Refund and Returns Policy explains the process for returns, exchanges, and refunds.
Return Eligibility
We accept returns within 30 days of receiving your order.
To qualify for a return, the item must meet the following conditions:
- The item must be unused, unworn, and unwashed.
- The product must be in its original condition.
- All original tags and packaging must be included.
- The item must not have any stains, odors, damage, or signs of wear.
- Proof of purchase or order confirmation must be provided.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
Certain items cannot be returned unless they arrive damaged or defective, including:
- Sale or clearance items
- Gift cards
- Customized or personalized products
- Items that have been worn, washed, or altered
- Products damaged due to customer misuse
Damaged, Defective, or Incorrect Orders
Please check your order immediately after delivery.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Our team will review your request and provide the best possible solution.
How to Request a Return
To start a return, please contact our customer support team before sending any items back.
Please include:
- Full name
- Order number
- Email address used for your purchase
- Reason for the return
- Photos (if applicable)
Once your return request is approved, we will provide the necessary return instructions.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Refund Process
Once your returned item is received and inspected, we will notify you about the status of your refund.
If your return is approved:
- Your refund will be processed to the original payment method.
- Refunds are usually completed within 5–10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
Original shipping fees are generally non-refundable unless the return is due to an error on our part.
Return Shipping Costs
Return shipping costs depend on the reason for the return:
- If the item is defective, damaged, or incorrect, Better With Age may cover the return shipping cost.
- If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning items.
Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect.
If you need a different size, color, or style, please contact our support team. In many cases, we recommend returning the original item and placing a new order for the desired product.
Order Cancellation
Orders can only be canceled before they are processed or shipped.
Once an order has been shipped, cancellation is no longer possible, and the order must follow our standard return process.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account again.
- Contact your payment provider or bank.
- Contact us if the refund is still missing.
We will assist you in resolving the issue as quickly as possible.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Better With Age
Email: support@betterwithagecom.us
Our customer support team is always happy to assist you.
Thank you for shopping with Better With Age.